Meet SLA Buddy, your Slack bot for proactive SLA compliance
SLA Buddy helps your team stay on top of your SLA goals by proactively monitoring your ticketing system and sending reminders to ensure you never miss a deadline.
Proactive SLA Monitoring and Reminders
SLA Buddy integrates with your ticketing system to proactively monitor your SLA goals and send timely reminders to your team to ensure you never miss a deadline.
Zendesk Integration
SLA Buddy seamlessly integrates with Zendesk to monitor your tickets and proactively notify your team.
Freshdesk Integration
SLA Buddy also supports Freshdesk, allowing you to manage your SLA compliance across multiple platforms.
Customizable Reminders
Tailor SLA Buddy's reminders to your team's preferences, ensuring they get the information they need, when they need it.
What you'll need to get started
SLA Buddy is built on a stack of powerful open-source tools that provide the foundation for its functionality.
Supabase
SLA Buddy uses Supabase as its database, providing a scalable and secure backend for storing your SLA data.
pg_cron
The pg_cron extension for PostgreSQL allows SLA Buddy to schedule and run periodic tasks to monitor your SLA compliance.
pg_net
The pg_net extension provides SLA Buddy with the ability to communicate with external services, like your ticketing platform.
Vault
Vault is used by SLA Buddy to securely store and manage your ticketing system credentials, ensuring your data is protected.
Edge Functions
SLA Buddy leverages Edge Functions to provide fast and reliable responses to your team, without the need for a traditional server-side infrastructure.
Integrate SLA Buddy with your ticketing system
SLA Buddy currently supports integration with the most popular ticketing platforms, with more on the way.
Zendesk
Freshdesk
More to come...
We're constantly adding support for new ticketing platforms. Stay tuned for updates!
How it works
This tool continuously monitors designated Slack channels for new tickets, allowing you to customize priorities based on customer Tier/Plan. If a ticket remains unanswered for a specified duration, it automatically alerts support personnel within the channels. Acknowledgment of tickets is facilitated by responding within the thread with a @mention to the bot, which subsequently delays further communications by 30 minutes. For a more detailed explanation, you can check out the corresponding blog post here.
Star SLA Buddy on GitHub
If you find SLA Buddy helpful, please consider starring the project on GitHub to show your support!